
About Us
A Volunteer-Driven Community Hospice Dedicated to Compassionate Care
Hope House Community Hospice (formerly Hospice King-Aurora-Richmond Hill) is a volunteer-driven, charitable hospice organization providing compassionate, community-based care for individuals and families across Aurora, Richmond Hill and King City. Since 1983, we have supported people diagnosed with life-threatening illness, their family and caregivers, and those who are grieving.


Our Story: Over 40 Years of Compassionate Hospice Palliative Care
Hope House Community Hospice (HHCH Hope House) is a charitable, non-profit organization dedicated to providing practical, emotional, and compassionate support to individuals and families during some of life’s most difficult moments. Since 1983, we have offered programs and services for people diagnosed with a life-threatening illness, caregivers who support them, and individuals of all ages who are bereaved.
We are a visiting hospice. We do not operate residential beds; instead, we serve people where they are—at home, in the community, or at our Wellness, Grief & Caregiving Hub office. Our greatest strength is our dedicated volunteers, who support, lead, teach, and inspire both clients and staff.
HHCH Hope House proudly serves King Township, South Aurora, and Richmond Hill. Community members from across York Region are welcome to join programs not offered by their local hospice.
Our Vision & Mission
Vision
A community where no one journeys alone through illness or grief.


Mission
Our professional staff and dedicated volunteers provide innovative, personalized, and compassionate support — at no cost — to people diagnosed with a life-threatening illness, their families and caregivers, and those who are bereaved.
Our Core Values & Philosophy of Compassionate Care
Values
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Compassion – We support individuals with care, kindness, and acceptance.
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Collaboration – We work together to advance and innovate hospice palliative care.
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Inclusivity – We create safe spaces and foster equality and belonging.
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Integrity – We act with honesty, accountability, and fairness.
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Respect – We honour the unique perspectives, cultures, and experiences of every individual.
Philosophy
Our philosophy of care is grounded in dignity, choice, and person-centered support. We meet people where they are—emotionally, physically, and spiritually—offering comfort, guidance, and practical assistance throughout illness, caregiving, and grief.
We believe that compassionate hospice palliative care strengthens communities and ensures that no one faces their journey alone.

Our History
In 1983, a group of community members came together to address a critical need: supporting individuals at end of life. Together they founded Hospice King, one of the first community-based hospices in Canada and the very first in York Region.
In 1999, the name changed to Hospice King-Aurora to reflect a growing service area and evolving programming. As needs increased, the focus expanded beyond end-of-life care to include support for individuals with life-threatening illness, caregivers, and the bereaved.
By 2015, with the addition of Richmond Hill, we became Hospice King-Aurora-Richmond Hill. In 2017, we adopted the name Hope House Community Hospice to reflect the diversity of the people we serve and the broad range of compassionate programs we provide.
Over four decades, Hope House has remained a leader in community hospice palliative care—presenting at international conferences, mentoring emerging hospices, producing educational manuals and documentaries, and contributing over 100,000 hours of direct service to residents of King Township, South Aurora, and Richmond Hill.
Our work continues thanks to generous community support and the commitment of our volunteers and donors.
Highlights Over The Years
Founded in 1983 by Jane Reid, Barbara Marshall Houlding, Sally Blaney, Hope House (formerly Hospice King) was the first hospice in York Region, and one of the first in Ontario.
2024
Receive 2-year OTF Grant to support Children and Youth Grief through the HUUG (Help Us Understand Grief) Program, Smile Cookie Campaign Recipient
2025
Move to a new location on Yonge Street and open the Wellness, Grief & Caregiving Hub, Host a successful Swing Away Golf Day
2026
Launch of new website
2021
Recipient of Ontario Trillium Foundation Resilient Communities Grant, Established 3-year Strategic Plan
2022
Successful joint Hike for Hospice with Hill House Hospice, Recipient of Queen's Platinum Jubilee Pin, Tim Hortons Smile Cookie Campaign Recipient
2023
Celebrating 40 Years of Hope, Ontario Trillium Foundation Resilient Communities Grant, Smile Cookie Campaign Recipient
2018
Most successful fundraiser in History - Jitterbug Ball – record number of guests and over $350,000 raised; Successful group programming in all three cities served (Aurora, Richmond Hill and King ; First Community Tennis Tournament in Memory of Cheryl Sutton; Celebrated 35th Anniversary!
2019
Third year of "LadyBug" evening; Accreditation achieved with Hospice Palliative Care Ontario;
2020
COVID-19 Pandemic - Care Model successfully changed to accommodate restrictions
2015
Service area expanded to include Richmond Hill, "Journeys" a support group for those living with Stage 4 and/or metastatic cancer, First year for "The Ladybug" - a Ladies Evening, benefitted from generous donation of Twistt Jewelry which was sold to raise funds for programs
2016
Most successful fundraiser in history - record number of guests and over $250,000 raised to support programs over the next two years; now operating as Hospice King-Aurora-Richmond Hill. Hospice Palliative Care Ontario Accreditation achieved.
2017
New name "Hope House Community Hospice"; Second location opens in Richmond Hill; Second Annual "LadyBug" evening
2012
Win VSRA for the second year; Move to 350 Industrial Pkwy South in Aurora, held a very successful Jitterbug Ball raising over $80k, chosen as charity for the Wolfpack's Epic BBQ
2013
Won VSRA for the third year and achieved Exemplar status, Celebrated 30 years of providing support to our community, once again benefitted from the Wolfpack's Epic BBQ
2014
Most successful JBB yet - record number of guests and over $180,000 raised to support programs over two years
2009
Produce "Why is this Happening? What can I do?" an end-of-life resource for hospice families & clients, begin offering music therapy for children and adults, once again, Finalist in the VSRA
2010
Offer Picking Up the Pieces support group for cancer survivors & Beyond Surviving for individuals grieving a death by suicide, successful Jitterbug Ball raising over $80k, start offering yoga
2011
Win VSRA Award of Excellence
2006
Receive a $254k five-year grant from the Trillium Foundation to support staff salaries, and a $15k grant from the Harold Ballard Foundation for children and adolescent bereavement support
2007
Implement Hospice InfoAnywhere, a web-based care management system for client and volunteer management, in partnership with all six York Region visiting hospices, begin offering adolescent bereavement support groups, Achieve Level I Accreditation from the Hospice Association of Ontario, the 19th of 102 hospices in the province to do so
2008
Achieve Level II Accreditation, Finalist in the Voluntary Sector Reporting Awards (VSRA) for the second consecutive year, recognizing excellence in financial reporting transparency and accountability
2003
Move to new premises at 155 King Road, Oak Ridges with 2,000 sq ft of administration & programming space, offer art therapy workshops to clients diagnosed with cancer
2004
Receive $20k from the Order of St. Lazarus to review and support development of our bereavement program
2005
Hold our tenth Gourmet Strollathon, and the first in Aurora, hire our first bereavement specialist, to aid in expanding our programs and services
1999
Receive $25k grant from the Trillium Foundation to increase public awareness, our name changes to Hospice King-Aurora
2001
Receive $20k from the Order of St. Lazarus to review and support development of our bereavement program
2002
Hold our tenth Gourmet Strollathon, and the first in Aurora, hire our first bereavement specialist, to aid in expanding our programs and services
1993
The first Gourmet Strollathon takes place in King
1996
Hospice Richmond Hill and Hospice Vaughan open, mentored by HKA
1997
Receive the largest donation to date, $32k from The Military and Hospitaller Order of St. Lazarus
1988
Recipient of a Canadian “Citation for Citizenship” award, present our first paper at the international Conference on Supportive Care at Chateau Montebello, QC
1991
Move into new office at 2184 King Road, King City
1992-93
Nominated for two community awards, including Volunteer of the Year Award
1983
Our first office opens in All Saints Anglican Church, and we record our very first referral
1984
A Hospice King manual is written for “hands on” care in the home (copyright 1984)
1987
Produce an award winning video “Dying with Dignity” about Hospice King services
Our Team: Dedicated Hospice Professionals & Volunteers
Board of Directors
HHCH is guided by a volunteer, non-compensated Board of Directors.
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Chair: Michael White, MBA MTS, P.Eng
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Vice Chair/ Bryna Rabishaw, RN, MBA, CHE
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Treasurer: Juliana Playter
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Secretary: Olga Morawczynski
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Directors: Laurie Calvert, Michele Cole, Rex Taylor & Maddy Taylor Doherty
Team Members

Nicki Auclair
Wellness Coordinator
Office: 905-727-6815 x227 Mobile: 289-221-2055

Heidi Bonner - B.Mus, Hons, BMT
Executive Director
Office: 905-727-6815 Ext 222 Mobile: 289-552-5987

Maria Carbajal - MEd., BSc
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Office: 905-727-6815 Ext 226 Mobile: 289-221-2778
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Kathy Powers
Coordinator of Volunteers
Office: 905-727-6815 Ext 225 Mobile: 289-221-3106

Tanja Shiskina
Intake & Admin Coordinator
Office: 905-727-6815 Ext 223 Mobile: 289-221-1355

Lilly Singh - MSW, RSW, BSW, RSSW
Grief & Bereavement Counsellor
Office: 905-727-6815 Ext 229 Mobile: 289-879-8056

Amanda Singh - RSW, BSW, SSW
Coordinator Palliative, LTI (Life Threatening Illness) & Caregiver
Office: 905-727-6815 Ext 230 Mobile: 289-879-2245

Julia Zinn - MSc, BA, Certified Child Life Specialist (CCLS), Certified in Thanantology (CT)
Counsellor
Help Us Understand Grief (HUUG) Program
Children, Youth & Families Bereavement
Office: 905-727-6815 Ext 228 Mobile: 289-221-1861

Certified Child Life Specialist (CCLS)
A Certified Child Life Specialist (CCLS) is a healthcare professional who helps infants, children, youth, and families cope with the stress, fear, and uncertainty of hospitalization, illness, and trauma. Using therapeutic play, education, and age-appropriate preparation, they reduce anxiety and pain while promoting a positive experience for patients and siblings
Accountability & Impact
Annual Meeting of Members
Hope House Community Hospice holds an Annual Meeting of Members to review organizational achievements, financial performance, and community impact. This meeting ensures transparency, accountability, and continued alignment with our mission. Details and notices are shared publicly in advance each year.
Annual Reports and Financial Transparency
Registered Charity Information Returns for all years are available on the Canada Revenue Agency website. Please refer to our official returns page on the CRA website or review our T3010 filings for more information.
Our charitable registration number is 134517820RR0001
Stories | Real Experiences from Families and Volunteers
Stories from clients, caregivers, and volunteers reflect the heart of Hope House. These lived experiences highlight the power of compassion, connection, and community support.
What Makes Hope House Special Or So Different?
Hope House volunteers, like Dave (volunteer since 2015), often speak about the extraordinary dedication of our staff and volunteers. He shares how every program—wellness, caregiver support, bereavement services, and more—is delivered with unwavering commitment and a true focus on client well-being.
A Memorable Memory From Volunteer Susan
Susan (volunteer since 2018) recalls supporting a woman going through a profoundly difficult time. It took months before the woman smiled again—but when she did, the moment was unforgettable, a reminder of how small acts of compassion can spark hope.
Why Volunteer For Hope House?
Sandy (volunteer since 2010) shares how Hope House supported her and her family through the loss of a young brother 20 years ago. Volunteering is her way of giving back to an organization that helped her heal.
To Give Back Is To Grow
Andrew, Bereavement Volunteer
Nervousness. Excitement. Worry. Reservation. Delight. These are just a few descriptions of how I felt when I first began my volunteer position with Hope House as a co-facilitator of the child bereavement group. For years after the passing of my sister, despite prodding from several prominent people in my life, I shied away from participating in any bereavement group. Needless to say, to find myself preparing to help lead one brought up mixed emotions. Before diving into my experience with the child bereavement group, let me recount my time with Hope House from the beginning. I have never before stepped into an unfamiliar setting and been filled with such kindness and warmth. This welcoming atmosphere is created by all members of Hope House, whether employees or volunteers. I have been lucky enough to experience this atmosphere from a working perspective as well as a volunteer perspective and I can say without a doubt that the kindness I have experienced here at Hope House is genuine. If only everyone could be lucky enough during their time of need to have people in their lives with the compassion and generosity that the members of Hope House display. Those feelings of apprehension towards my volunteer role quickly turned to unbridled happiness. The other volunteers, the activities, and the interactions all added to the experience but what really made volunteering for the bereavement group worthwhile were the children. Each session of the bereavement group was broken into two parts. To begin, the children participate in an activity that focused on the loved one they lost. These activities were commonly arts and crafts and I would be lying if I said arts and crafts were my forte. The portion of the session where I really bonded with the kids was during our time outside where we played a variety of games together, which usually ended with me getting chased or pummeled with any type of ball that happened to be lying around. Despite this “abuse”, I wouldn’t have it any other way. This experience has and will continue to create a space for both the children and myself, and I can only hope that they have been as positively impacted as I have. I came into this volunteer position with the hopes of helping the children during their time of need, but in the end I left with an unexpected surprise; a strong connection with the children. As each session came and went, my relationship with the children grew. As this relationship continually developed I found myself as a person growing. I now head into my first full year as a co-facilitator of the child bereavement group with aspirations which I know will be fulfilled here at Hope House.
Finding Balance
Susan Deschamps, Volunteer since 2000
"It is not so much for its beauty that the forest makes its claim upon one’s heart, as for that subtle something, that quality of air, emanations from old trees, that so wonderfully changes and renews a weary spirit." - R.L. Stevenson This is one of the quotes that I have read to clients before we begin our Friday morning “Healing Hikes” in the lovely Sheppard’s Bush. This Wellness Program is designed for all clients who are able to walk for a least 15 to 60 minutes, and is open to Volunteers as well. It is an opportunity to spend some time in nature experiencing its healing properties. My goal as Companion is to try to ease a client’s daily worries, pains and sadness by leading them gently along the winding paths - observing, chatting and testing whatever limited physical abilities we may have. We stop along the way to feel the sun on our hands and faces, to listen to the stream or birdsong, to examine the new growth of wildflowers in spring or admire the snow on the trees in winter. It’s an opportunity for us all to think beyond ourselves and maybe “lighten our load” for even just a few minute. It’s a simple thing and yet for clients struggling to find order in the chaos of their lives it can be a first step back toward normality. Fellowship, quiet contemplation and sharing of thoughts in this type of setting is indeed restful and refreshing. I try to find an upbeat note upon which to send the clients off on the rest of their day, reminding them always to “do something for yourself today”. Even though the rest of my volunteer tasks with hospice are not client based, they are always client-centred. I have been privileged to “try my hand” at any number of tasks. This has given me a fascinating vantage point from which to view Hope House. I have spent many hours listening to, and engaging with the professional staff members, chatting about programs and policies and writing reports and always, always planning for the future. The client is never far from mind. It has been a wonderful experience for me – testing my abilities, keeping my administrative skills sharpened and feeling a part of a strong and caring organization. What my 17 years as a hospice volunteer has given my life is balance – a reminder that I am part of the wider world. "Begin each day with a little courage, a little curiosity and a little spring in your step!" - Doe Zantamata
A Blink Of An Eye
by Zohreh, Visiting Volunteer for Bruce, client
In the nest I hatched there was no love no compassion, no happiness In the nest I hatched I was surrounded by abuse, picking, screaming, fighting, pushing… I witnessed no happiness. I learned by myself to survive I learned to be strong I learned to get rooted even though I traveled through streets through homelessness. I learned to see life even though I became blind, blind through my father. Eight surgeries later many years after I saw again And this time I wanted to see the good and not the cruel I learned to survive, to be strong, to be rooted I learned to be like nature Surviving the seasons. I chose to be strong on my own feet no ‘help” from drugs, alcohol in the street. It was a tough life A blink of an eye but I learned to see what others couldn’t see I learned it the hard way Some broken bones, some fights But I learned and survived. Now that I am sick and consumed by cancer as helpless as I might appear I am building a home in some hearts with love and care. I now have a loving home holding me dear.
Our Commitment to Reconciliation & Inclusivity
Hope House Community Hospice is committed to fostering a compassionate, inclusive, and culturally safe environment for every individual we serve. Our reconciliation efforts recognize the importance of understanding our shared history, honouring Indigenous communities, and actively working toward a more equitable future. This includes reflecting on our own practices, supporting cultural learning, and building relationships grounded in respect, humility, and accountability.
Our Land Acknowledgement
The lands that constitute the present-day City of Richmond Hill, Town of Aurora, and Township of King—including the place and catchment area of Hope House Community Hospice—are located on the Treaty Lands of Treaty 13 and the Williams Treaties, and on the Traditional Territory of the Anishinaabe, Haudenosaunee, Huron-Wendat, and Mississaugas of the Credit First Nation.
As both an organization and as individuals, we are committed to reconciliation, to doing the work required to decolonize our perspectives, and to providing community support that encompasses mind, heart, body, and spirit, as well as respect for the land.
As we walk this path, we remember, recognize, and value the significant historical and contemporary contributions of local and regional First Nations, and all Original Peoples of Turtle Island.






